Vessel IT Support Manager (M18649)
- Full time
- Singapore, Singapore View on Map
- posted 4 weeks ago
- Posted: February 6, 2026 -Accepting applications
Job Detail
Job Description
We are seeking an experienced IT Support Manager to lead and oversee IT support operations across a growing fleet and customer base in a fast-paced, high-impact maritime environment. This role is responsible for ensuring the consistent delivery of high-quality IT support services across complex vessel IT, connectivity, and onboard systems deployed globally.
As an IT Support Manager, you will be accountable for day-to-day IT support operations, service quality, and team performance. You will lead and mentor the IT support team, act as the senior escalation point for complex technical and service issues, and work closely with customers, vendors, and internal stakeholders to ensure service excellence, operational efficiency, and continuous improvement.
This role requires a balance of hands-on technical expertise, leadership capability, and strong operational discipline, with exposure to vessel environments, remote support across time zones, and mission-critical maritime systems.
Key Responsibilities
• Lead and manage vessel IT support operations, ensuring timely, effective, and consistent resolution of support requests in line with service expectations, KPIs, and SLAs.
• Act as the senior escalation point for complex technical issues involving onboard IT systems, applications, networks, and connectivity.
• Supervise, mentor, and develop the IT support team, providing technical guidance, workload prioritisation, performance management, and coaching.
• Oversee vessel IT onboarding, system deployments, upgrades, and migrations, ensuring projects are delivered on time and meet customer and operational requirements.
• Establish and maintain strong documentation standards, including network diagrams, vessel IT configurations, incident reports, change records, and asset registers.
• Coordinate with vendors and service providers to manage troubleshooting, quotations, procurement, delivery, installation, and support of IT equipment and services.
• Oversee hardware and software asset management across the fleet, including inventory control, lifecycle planning, renewals, and compliance.
• Manage remote support operations across multiple time zones, ensuring effective coverage, escalation workflows, and clear communication with vessels and stakeholders.
• Provide technical oversight across broader IT and operational technology domains, including OT systems, CCTV, onboard Wi-Fi infrastructure, satellite communications, and hybrid cloud environments.
• Drive continuous improvement initiatives to enhance support processes, service delivery quality, system reliability, documentation accuracy, and customer satisfaction.
Requirements
• Proven experience in an IT support leadership or management role, preferably within maritime, offshore, logistics, or other distributed operational environments.
• Strong technical foundation in networking, Windows OS, MS Office, Wi-Fi networking, network infrastructure, firewalls, VLANs, routing, Outlook, and NAS or cloud-based solutions.
• Experience managing Level 1 and Level 2 support teams, with the ability to guide troubleshooting, prioritisation, and decision-making.
• Physically fit and willing to board vessels for site support, audits, or deployments when required (a few days per month); onboard allowance provided.
• Comfortable working outside standard office hours, including weekends or public holidays, depending on vessel schedules and critical incidents.
• Strong organisational skills with excellent attention to documentation, reporting, and operational detail.
• Proactive, customer-focused, and able to balance technical, operational, and people-management responsibilities effectively.