Customer Service / Sales Support Executive (Marine Lubricants)

Customer Service / Sales Support Executive (Marine Lubricants) (M18603)

Key Responsibilities

Customer Service & Order Management:

Serve as the main liaison for marine customers, managing inquiries, orders, and delivery schedules for marine lubricants and related products.
Process sales orders, monitor order status, and coordinate with logistics and supply chain teams to ensure timely and accurate delivery to vessels and ports worldwide.
Maintain and update customer accounts, documentation, and contractual records in the company system.
Proactively communicate with customers regarding order confirmations, shipment updates, and documentation (including product data sheets, certificates of analysis, and delivery notes).

Sales Support & Administration:

Assist the marine sales team with the preparation of quotations, tenders, and customer proposals.
Support in managing customer contracts, pricing agreements, and rebate programs.
Help maintain the customer relationship management (CRM) system with accurate and up-to-date account and interaction records.
Coordinate sales-related activities, including customer meetings, product presentations, and marine industry events.

Technical & Operational Coordination:

Act as a bridge between customers, sales, and technical teams to address product-related inquiries and technical support needs.
Assist in the management of product sample requests, technical documentation, and lubrication survey reports.
Support the sales team in gathering market intelligence, tracking competitor activity, and preparing routine sales performance reports.

Compliance & Documentation:

Ensure all sales and service activities comply with company policies, industry regulations, and safety standards.
Assist with the preparation and review of customer-facing and internal documentation to ensure accuracy and professionalism.

Qualifications & Skills

Education & Experience:

Diploma or Bachelor’s degree in Business, Maritime Studies, Logistics, Engineering, or a related field.
Minimum of 2–3 years of experience in customer service, sales support, or operations, preferably within the marine, shipping, lubricants, or oil and gas industries.
Familiarity with marine lubricants, vessel supply operations, or technical product support is a strong advantage.

Key Competencies:

Excellent verbal and written communication skills in English; additional language skills relevant to key maritime regions are a plus.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM (e.g., Salesforce) and ERP systems.
Customer-focused mindset with a proactive and problem-solving attitude.
Ability to work effectively both independently and as part of a cross-functional team.

What We Offer

A competitive salary and benefits package.
Opportunities for professional growth in a global industry leader.
A collaborative and dynamic work environment.
Involvement in a critical sector with tangible impact on global shipping and maritime operations.