Technical Support Manager (Marine)
- Full time
- Singapore, Singapore View on Map
- posted 2 weeks ago
- Posted: April 17, 2024 -Accepting applications
Job Detail
Job Description
- Use in-depth market understanding and technical knowledge to develop and suggest appropriate customer solutions.
- Cultivate and sustain strong customer relationships, effectively representing them in product development to ensure planned innovations meet market needs.
- Aid sales colleagues in crafting and presenting tailored solutions, creating foundational materials supplemented with thorough product insights for impactful presentations to decision makers.
- Develop a personal network within the sales function, offering technical support for customer presentations and events to enhance the company’s reputation.
- Provide product knowledge training to various colleagues to enhance technical knowledge and enable them to address customer queries and issues, serving as a point of escalation for complex matters.
- Conduct a technical review of customer order specifications, defining order scope and ensuring accurate costings and offer development.
- Collaborate with application engineers to drive detailed proposals and specifications, using company systems to communicate final customer requirements and designs to engineering and production teams.
- Monitor product category performance, identifying opportunities to increase product awareness and revenues, providing specialized product training or coaching to others in the organization.
- Work with stakeholders to gather detailed product feedback, conduct product and market analyses, and support category management decisions.
- Create a work environment aligned with company values, fostering inclusivity and a sense of value and appreciation among team members.
- Uphold and contribute to a safety-first culture within the company, ensuring a safe and healthy working environment.
- Develop own capabilities through various activities, including assessment, development planning, training, and maintaining an understanding of technology, external regulations, and industry best practices.
Skills:
- Plan and prioritize work to meet company goals.
- Develop and deliver clear communications tailored to different audiences.
- Build strong customer relationships and offer customer-centric solutions.
- Achieve results consistently, even in challenging circumstances.
- Hold self and others accountable.
- Actively seek growth opportunities.
- Build partnerships and work collaboratively with others.
- Analyze complex information to solve problems effectively.
- Build formal and informal relationships inside and outside the organization.
- Use compelling arguments to gain support and commitment.
Requirements:
- University degree.
- 3 – 6 years of technical product experience.
- 3 – 6 years of managerial experience.
