Coordinate logistics for tools, spare parts, workshop services, and field service activities based on approved maintenance plans and customer confirmation.
Ensure all work complies with quality, health, safety, environmental, and regulatory requirements.
Monitor and communicate service progress to customers, internal teams, and external suppliers through regular status updates.
Arrange field service jobs, workshop activities, spare parts, and tool requirements to support timely execution.
Maintain close coordination with field service personnel before, during, and after service activities to ensure contractual obligations are met.
Respond promptly and accurately to customer requests related to service contracts.
Coordinate the procurement, shipment, and delivery of parts, tools, and workshop components to avoid delays in maintenance activities.
Update contract managers on issues, changes, and project developments.
Organize inbound and outbound transportation and consolidate shipments to and from customer locations.
Manage changes to project scope, schedule, location, destination, or quantities while minimizing operational impact.
Consolidate field service reports and distribute updates to relevant stakeholders.
Collaborate with operational support and technical teams to resolve service-related issues.
Review and validate service costs and provide accurate information for invoicing.
Handle and coordinate claims related to field services, spare parts, and tools.
Coordinate customer logistics requirements, including permits, visas, accommodation, tools, and parts availability.
Work closely with internal supply chain teams to expedite parts delivery and resolve logistics challenges.
Ensure contractual terms related to spare parts and service delivery are followed.
Participate actively in cross-functional contract management activities.
Requirements
Degree or Diploma in Marine Engineering or a related discipline.
Good command of spoken and written English.
Ability to work independently and manage multiple priorities.
Strong communication and stakeholder management skills.
Experience coordinating logistics, field service operations, or maintenance activities within the maritime or engineering industry is an advantage.
Ability to work effectively with customers, suppliers, and cross-functional teams.
Willingness to undergo a security screening if required for the position.
