• Accurately input and maintain business transaction data, including the electronic filing of policy-related documents
• Administer policy updates, renewals, and claims-related matters
• Coordinate email communications and ensure documents are properly stored in shared directories
• Maintain and update records on application progress, underwriting activities, and customer service information
• Arrange logistics for document delivery, including courier bookings and dispatch coordination
• Perform reception and front-office administrative duties
• Support operational needs by undertaking additional assignments and special projects as required

Requirements:

• Strong commitment to delivering excellent customer service
• Excellent verbal and written communication skills, with the ability to engage effectively with both internal teams and external parties
• Detail-oriented and organized, with the ability to work efficiently under pressure and meet deadlines
• Competent in using Microsoft Excel and Microsoft Word