Service Manager (OEM) (M18021)
- Full time
- Singapore, Singapore View on Map
- posted 21 hours ago
- Posted: November 19, 2025 -Accepting applications
Job Detail
Job Description
Key Responsibilities
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Lead and manage the Service Engineering team, including field technicians, service engineers and contractors.
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Oversee commissioning, troubleshooting, maintenance and repair activities for power generation / energy systems (include specific product line if needed).
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Plan and coordinate service schedules, resource allocation, risk management and site evaluations.
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Provide subject-matter expertise and technical guidance to customers, partners and internal teams.
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Manage warranty claims, service contracts, spare parts planning and documentation.
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Ensure customer satisfaction through timely issue resolution and clear communication.
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Develop and improve standard operating procedures, work safety processes, and service reporting structures.
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Support sales teams on technical proposals, scopes of work, and tender documentation.
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Track KPIs such as service quality, response time, cost efficiency and customer score metrics.
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Train and upskill service engineers and technicians on product knowledge and safety systems.
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Drive continuous improvement in after-sales performance and operational process optimization.
Requirements
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Diploma or Degree in Mechanical / Electrical / Power / Marine / Engineering or related discipline.
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Minimum 6–10 years of experience in service engineering, after-sales or technical support, preferably in power generation, rotating machinery, turbines, engine solutions, or heavy industrial equipment.
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At least 3 years leading teams or service projects.
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Strong troubleshooting skills and hands-on technical understanding.
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Excellent communication, stakeholder management and leadership capabilities.
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Able to travel locally/regionally when required.
