Sales / Service Coordinator (Marine Navcom) (M19587)
- Full time
- Singapore, Singapore View on Map
- posted 2 days ago
- Posted: April 30, 2026 -Accepting applications
Job Detail
Job Description
Responsibilities
- Respond to customer inquiries and complaints, ensuring long-term solutions.
- Own service projects from PO confirmation; assign tasks to internal engineers or external vendors.
- Coordinate with Sales and Service Engineers to secure spare parts and prevent delays.
- Develop and manage daily service schedules to meet customer deadlines.
- Ensure timely, high-quality job execution per customer specifications.
- Represent the company professionally, upholding safety, quality, and service standards.
- Review service reports and provide actionable feedback for continuous improvement.
- Partner with Sales and Finance to ensure accurate invoicing aligned with profitability goals.
- Ensure full compliance with export guidelines and industry regulations.
Requirements
- Familiarity or basic understanding of ECDIS, Satellite, AIS or Radar systems. (Navy/Deck Cadet welcomed)
- Professionalism and a positive, responsible attitude.
- Clear oral and written communication in English.
- Strong interpersonal skills to build positive relationships with customers and internal teams.
- Strong problem-solving skills to resolve operational issues efficiently.
- Ability to lead and manage teams to achieve service delivery and customer satisfaction.
Preferred
- 1–2 years of experience in customer service or coordination, ideally in maritime.
- Familiarity with shipbuilding, oil & gas (rigs, refineries), or naval industries.
- Bachelor’s degree or diploma in Electronic or Electrical Engineering.
- Diploma or certification in IT, Electrical, or Electronics.