Regional Client Director (3PL) (L17614)
- Full time
- Singapore, Singapore View on Map
- posted 10 hours ago
- Posted: October 3, 2025 -Accepting applications
Job Detail
Job Description
Responsibilities
Client Retention & Growth
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Expand and deepen customer relationships through long-term joint business plans and regular engagement.
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Lead cross-functional account teams and act as a trusted advisor to clients.
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Oversee contract renewals, ensure accurate documentation, and align strategies with customer needs.
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Identify and drive new business, market entries, and account expansion opportunities.
Operational Excellence
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Align operational requirements with IT and operations support.
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Manage escalations, compliance issues, and cross-regional coordination.
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Standardize KPIs, SOPs, and processes across markets.
Profitability & Commercials
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Enhance margins with value-based pricing and effective commercial management.
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Support customer negotiations, contracts, and approvals.
Customer Experience
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Maintain strong stakeholder relationships, supported by executive sponsors.
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Lead quarterly and annual business reviews with customers.
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Serve as the main contact for regional customer stakeholders.
Innovation & Continuous Improvement
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Identify and scale best practices across countries.
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Introduce innovation, analytics, and continuous improvement into account plans.
Account Leadership
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Build and manage cross-functional account communities.
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Collaborate across divisions to ensure a group-wide view of customer accounts.
Requirements
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6+ years’ experience in logistics and supply chain operations.
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Proven track record managing complex, multi-country accounts in a matrix environment.
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Demonstrated success in customer growth, contract management, and operational performance.
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Strong influencing, facilitation, and stakeholder management skills at senior levels.
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Process-oriented, collaborative, and consultative approach.
