Operations Manager (Project Forwarding)

Job Detail

Create, formulate, oversee, and execute local operational strategies and guidance for freight forwarding teams covering all aspects of importing, exporting, and cross-trade shipments.
Establish and oversee key performance indicators (KPIs) to ensure efficient operational performance.
Ensure adherence to all relevant laws and approved best practices.
Cultivate strong client relationships at a senior level and take responsibility for delivering customized end-to-end solutions to secure profitable business.
Sustain existing customer connections.
Prepare and present comprehensive responses to bids and tenders, with a focus on meeting customer needs and leveraging the brand and competitive advantages.
Foster a company-wide culture of continuous improvement in quality, compliance, safety, technical expertise, and security.
Actively promote the company through industry events, marketing initiatives, customer development opportunities, international travel, and more.
Maintain up-to-date market insights and competitor information.

Requirements:

A minimum of six years of experience in Operations Management within the Freight Forwarding and Shipping industry, with a preference for substantial involvement in Project Forwarding for major industrial construction projects in sectors such as Oil, Gas, Petrochemical, and Mining.
Proficiency in managing freight across multiple modes of transportation, coupled with a strong ability to negotiate favorable pricing and terms.
Demonstrated expertise in handling complex logistics operations.
Effective team player with the capacity to collaborate successfully with overseas offices, service providers, vessel operators, and other relevant parties.
Possesses strong numerical skills, attention to detail, and organizational prowess, capable of meeting deadlines and achieving targets.

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