IT Technical Support (M365)

Job Detail

Deliver expert support and comprehensive administration of the Microsoft 365 cloud environment, ensuring a secure and reliable infrastructure.

Key Responsibilities:

Independently research, design, implement, and manage Microsoft 365 solutions for the organization.
Oversee the Microsoft 365 environment, maintaining optimal availability, reliability, and performance.
Continuously monitor system health; review, analyze, and test system performance.
Conduct annual refresh for hardware, including endpoint devices and network equipment.
Provide regular updates, perform backups, and restore data as needed.
Work with internal teams to enhance functionality and improve user experience.
Facilitate onboarding and offboarding processes for new hires and leavers.
Document system configurations, processes, and create IT user guides.
Deliver high-level support, working with internal teams and external vendors to resolve both onsite and offsite issues (including vessel support).
Travel internationally to support vessel IT systems when vendors are unable to resolve issues remotely.
Serve as the IT procurement officer, managing vendor relationships with excellent vendor management skills.
Track and manage billing and subscriptions for SaaS applications and Microsoft 365.
Maintain an inventory of IT hardware and software assets.
Perform daily, monthly, and annual IT operational checks.

Requirements:

Minimum 1 year of experience managing and administering Microsoft 365 environments.
Over 2 years of experience as L1 support in a mid- to large-sized enterprise.
Strong skills in customer service, communication, and problem-solving.
Able to work independently as well as collaboratively in a team.
Familiarity with networking and firewall configurations is a plus, though not mandatory.