IT Technical Support (M365)

  • Full time
  • Singapore, Singapore View on Map
  • posted 2 weeks ago
  • Posted: November 5, 2024 -Accepting applications

Job Detail

  • Job Reference P12209

Job Description

Deliver expert support and comprehensive administration of the Microsoft 365 cloud environment, ensuring a secure and reliable infrastructure.

Key Responsibilities:

  • Independently research, design, implement, and manage Microsoft 365 solutions for the organization.
  • Oversee the Microsoft 365 environment, maintaining optimal availability, reliability, and performance.
  • Continuously monitor system health; review, analyze, and test system performance.
  • Conduct annual refresh for hardware, including endpoint devices and network equipment.
  • Provide regular updates, perform backups, and restore data as needed.
  • Work with internal teams to enhance functionality and improve user experience.
  • Facilitate onboarding and offboarding processes for new hires and leavers.
  • Document system configurations, processes, and create IT user guides.
  • Deliver high-level support, working with internal teams and external vendors to resolve both onsite and offsite issues (including vessel support).
  • Travel internationally to support vessel IT systems when vendors are unable to resolve issues remotely.
  • Serve as the IT procurement officer, managing vendor relationships with excellent vendor management skills.
  • Track and manage billing and subscriptions for SaaS applications and Microsoft 365.
  • Maintain an inventory of IT hardware and software assets.
  • Perform daily, monthly, and annual IT operational checks.

Requirements:

  • Minimum 1 year of experience managing and administering Microsoft 365 environments.
  • Over 2 years of experience as L1 support in a mid- to large-sized enterprise.
  • Strong skills in customer service, communication, and problem-solving.
  • Able to work independently as well as collaboratively in a team.
  • Familiarity with networking and firewall configurations is a plus, though not mandatory.

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