Customer Success Manager (Maritime ERP)

  • Full time
  • Singapore, Singapore View on Map
  • posted 20 hours ago
  • Posted: March 13, 2025 -Accepting applications

Job Detail

  • Job Reference S14489

Job Description

Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for clients, proactively managing relationships and ensuring clear, documented communication (functional support, status meetings, etc.).
  • Onboarding & Training: Oversee customer onboarding, including product demos, training sessions, documentation, and presentations to ensure smooth adoption of our solutions.
  • Maximise Product Usage: Assist customers in fully utilising our tools and services, helping them gain valuable insights and derive maximum benefit.
  • Data Analysis & Reporting: Support clients with data analysis, creating relevant reports, and offering insights to drive decision-making.
  • Customer Needs Assessment: Understand client requirements in-depth and recommend solutions by leveraging both existing and new platform features.
  • Feedback & Product Development: Gather client feedback and provide input to the product team for feature improvements, including functional specifications.
  • Cross-functional Collaboration: Work closely with experts, technical, product, and software teams to resolve client issues and assist in the development of new features.
  • Customer Satisfaction & Loyalty: Ensure high customer satisfaction by addressing concerns, building trust, and maintaining a positive company image.
  • Ongoing Engagement: Conduct regular meetings with customers to ensure quality engagement levels and maximise the value they get from our solutions.
  • Sales Support: Provide technical expertise and product knowledge to support the sales team in customer discussions.
  • Pilot Project Management: Manage and oversee pilot projects, ensuring successful implementation and customer feedback.
  • Database & Documentation Maintenance: Ensure accurate and up-to-date vessel database management and associated documentation.

Requirements:

  • Industry Knowledge: Strong experience in the Maritime Industry with knowledge in Fleet performance would be advantageous.
  • Analytical Skills: Strong critical thinking and problem-solving abilities, particularly with data analysis and engineering approaches.
  • Communication Skills: Excellent interpersonal skills with a professional demeanor, able to communicate effectively with diverse stakeholders.
  • Operational Understanding: Solid understanding of ship operations and the roles/responsibilities of stakeholders involved.
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