Credit Control Associate

Job Detail

Key Responsibilities and Accountabilities:

Perform credit checks in accordance with the company’s Credit process, accurately documenting outcomes in a timely manner.
Resolve customer disputes effectively to ensure invoices are paid punctually and in full.
Monitor and manage overdue accounts utilizing various automated systems and computer tools.
Persuade customers to settle outstanding amounts, arranging repayment plans within authorized levels and considering individual financial circumstances; escalate when necessary.
Maintain records of customer financial status and collection efforts accurately.
Execute clerical tasks such as sorting correspondence, responding to inquiries, generating reports, and updating system data.
Contact delinquent customers via mail or phone as per established protocols, specifying reasons for late payments and reviewing/agreeing on sales or service terms.
Address customer queries regarding account issues, offering guidance on necessary actions and debt repayment strategies.
Efficiently manage workload to meet performance metrics and service level agreements.

Qualifications:

Previous experience in a similar credit control environment.
Strong familiarity with Power BI preferred.
Advanced proficiency in Excel.
Ability to foster strong relationships with external clients and internal colleagues while meeting demanding deadlines.
Exceptional verbal and written communication skills.