Credit Control Associate

  • Full time
  • Singapore, Singapore View on Map
  • posted 3 months ago
  • Posted: March 8, 2024 -Accepting applications

Job Detail

  • Job Reference S10265

Job Description

Key Responsibilities and Accountabilities:

  • Perform credit checks in accordance with the company’s Credit process, accurately documenting outcomes in a timely manner.
  • Resolve customer disputes effectively to ensure invoices are paid punctually and in full.
  • Monitor and manage overdue accounts utilizing various automated systems and computer tools.
  • Persuade customers to settle outstanding amounts, arranging repayment plans within authorized levels and considering individual financial circumstances; escalate when necessary.
  • Maintain records of customer financial status and collection efforts accurately.
  • Execute clerical tasks such as sorting correspondence, responding to inquiries, generating reports, and updating system data.
  • Contact delinquent customers via mail or phone as per established protocols, specifying reasons for late payments and reviewing/agreeing on sales or service terms.
  • Address customer queries regarding account issues, offering guidance on necessary actions and debt repayment strategies.
  • Efficiently manage workload to meet performance metrics and service level agreements.

Qualifications:

  • Previous experience in a similar credit control environment.
  • Strong familiarity with Power BI preferred.
  • Advanced proficiency in Excel.
  • Ability to foster strong relationships with external clients and internal colleagues while meeting demanding deadlines.
  • Exceptional verbal and written communication skills.

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