Client Relationship Manager
- Full time
- Singapore, Singapore View on Map
- posted 2 hours ago
- Posted: April 24, 2025 -Accepting applications
Job Detail
Job Description
Role:
- Promote and sell the complete suite of company services, including:
- Valve maintenance and services
- Spare parts and component sales
- On-site field service support
- Technical assistance (e.g., troubleshooting)
- Component overhauls and repairs
- Engineering consultancy services
- System upgrades and revamps
- Condition monitoring and diagnostics
- Training programs on compressor technology
- Collaborate with the internal team to fulfill both personal and company goals.
- Actively participate in providing post-sales customer support and service solutions.
- Oversee agent performance by setting clear objectives, tracking results, and implementing growth strategies.
- Build new customer relationships while nurturing existing ones to ensure long-term business success.
- Assess and understand client needs to deliver tailored solutions.
- Visit clients regularly to strengthen relationships and identify business opportunities.
- Explore and develop the assigned market in line with the company’s strategic focus.
- Conduct technical product presentations, offer support, and provide customer and application training.
- Draft and submit technical and commercial proposals to customers.
- Liaise with international counterparts for necessary support and coordination.
- Ensure all sales and service goals are achieved within the required timelines.
- Execute both pre-sales and post-sales initiatives to expand market presence, identify new segments, and maintain client retention.
- Assist in generating accurate sales forecasts, and compile market insights and intelligence.
- Maintain customer records and sales activities using CRM systems.
- Work closely with cross-functional teams to achieve sales targets.
- Participate in marketing initiatives, customer engagement events, and industry exhibitions.
- Perform other tasks as delegated by your superior.
Requirements:
- Diploma in Mechanical or Chemical Engineering
- Preferred: Bachelor’s Degree in Mechanical or Chemical Engineering
- 4–6 years of relevant sales experience in industrial sectors such as refinery, petrochemical, or chemical
- Background in after-sales support for gas compressors or rotating machinery is advantageous
- Strong communication and interpersonal abilities
- Independent, proactive, and goal-oriented approach
- Customer-centric with a drive for results
- Comfortable working in a multicultural and international setting
- Willingness to travel as needed
